Edgar Cervantes / Android Authority
TL;DR
- A number of Google Drive customers have reported that a few of their recordsdata have disappeared.
- These points appear to have an effect on folks utilizing the Google Drive for Desktop app.
- Google has apparently acknowledged this subject in a buyer assist message.
Cloud storage is extremely handy, and Google Drive is undoubtedly the highest canine on this regard. Sadly, it seems to be like some Google Drive prospects are reporting a significant subject with the platform.
A number of Google Drive prospects reported on the firm’s assist discussion board (h/t: Android Police) {that a} host of their recordsdata disappeared with out warning. The difficulty appears to have an effect on prospects utilizing the Google Drive for Desktop pc app.
A South Korean consumer particularly claimed that their Google Drive account successfully reverted to Might 2023. That’s, recordsdata uploaded and/or created after Might 2023 weren’t displaying up in Drive. They claimed that Google Drive doesn’t present any exercise historical past after Might 2023, nor does it present any recordsdata within the trash. This consumer additionally clarified that they haven’t synced or shared their recordsdata and/or drive with anybody else.
The consumer added that they adopted the restoration course of outlined by buyer assist whereas additionally attempting the backup and restore course of, however to no avail.
What are you able to do about this?
A number of different affected customers chimed in on Google’s buyer assist discussion board. Some customers famous that each one recordsdata uploaded since Might 2023 have disappeared, whereas others stated this downside affected recordsdata uploaded over the past 12 months or two.
A Google assist message shared within the discussion board acknowledges the difficulty and asserts that Google is investigating the issue. Within the meantime, buyer assist reportedly suggests that you simply don’t make adjustments to your root Google Drive folder.
Both method, the difficulty doesn’t appear to have an effect on individuals who solely use the Google Drive web site and/or smartphone apps. However it’s nonetheless fairly regarding, particularly when you’ve obtained tons of labor recordsdata or private paperwork within the cloud.
We’ve requested Google to make clear the difficulty and can replace the article if/when the corporate will get again to us.