Google Drive presents attainable repair for lacking information

Google Drive

In November, customers started complaining that months of information started disappearing from Google Drive. A repair has lastly arrived, but it surely is not so simple as updating the app.

The assist web page states {that a} subset of customers operating Google Drive on desktop, particularly model 84, could have skilled points accessing native information that had but to be synced to Drive. This assertion would not appear to be consistent with claims that months of information was lacking from the service, until for some cause these customers additionally hadn’t synced their information for months.

Regardless, Google claims to have a repair. First, replace to the most recent model of Google Drive for Home windows or macOS.

After updating, run the restoration software:

1. Open the Drive for desktop app.
2. Within the menu bar or system tray, click on the Drive for desktop icon.
3. Press and maintain the Shift key and click on Settings.
4. Click on Recuperate from backups.

If the whole lot works as anticipated, you will get a message that “restoration has began” then “restoration is full.” A brand new folder will present up with unsynced information named “Google Drive Restoration.”

The system may return a “no backups discovered” message, or “not sufficient disk area” message that requires additional actions.

For these with out sufficient disk area, Google merely says to unencumber the required disk area and check out once more. Those that see different errors or “no backups discovered” might want to submit suggestions by means of the app with the hashtag #DFD84 and embrace diagnostic logs.

If releasing up disk area is not an choice, then customers can choose a special quantity to save lots of the misplaced information to. This requires utilizing the command line.

Google Drive nonetheless must be on the most recent model, so earlier than continuing, make certain it’s updated.

1. Stop Drive for desktop.
2. On Home windows, open a command immediate, or on macOS, open Terminal.
3. Run the command in your respective working system.

• For Home windows: C:Program FilesGoogleDrive File Streamlaunch.bat"
--recover_from_account_backups
• For macOS: "/Functions/Google Drive.app/Contents/MacOS/Google Drive"
--recover_from_account_backups

The software will run within the background on Home windows and within the foreground on macOS. When full, a file referred to as “Google Drive Restoration” will likely be saved to the desktop.

If these strategies fail, Google has one final ditch effort — seek for earlier file variations. If a person disconnected their account or eliminated the Drive app cache, it may have created the misplaced information subject.

To ensure that this methodology to be attainable, customers might want to have a Home windows backup or Time Machine for macOS lively. In any other case there will not be information to get well.

1. Open the next listing in Explorer: %USERPROFILEpercentAppDataLocalGoogle.
2. Proper click on on DriveFS -> Properties -> Earlier Variations tab.
3. If a earlier model is out there, choose the most recent model earlier than the Drive for desktop account was disconnected. Then click on the dropdown subsequent to the [Restore] button and choose [Restore to …]
4. Choose a vacation spot folder and save the DriveFS listing there.
5. The restored DriveFS folder can now be used to get well Drive information utilizing the command line interface methodology described within the earlier part.

1. Open a brand new Finder window.
2. Within the menu bar on the high of the display open the “Go” menu and click on “Go to Folder”.
3. Copy and paste the next into the field ~/Library/Utility Help/Google/DriveFS.
4. Comply with the steps at Restore gadgets backed up with Time Machine on Mac – Apple Help to revive any folders with 21-digit names which were deleted.
5. Proceed with the steps to make use of the Drive restoration software to get well your information.

As we shared earlier than, if any of those strategies fail and information are nonetheless lacking, customers might want to file suggestions by means of the app. Google additionally suggests contacting assist instantly if points persist.