SAP availability has historically been measured primarily based solely on whether or not the applying is up and operating, generally known as uptime or system availability. Whereas this metric is vital, it doesn’t totally seize the consumer expertise or the affect on enterprise outcomes. As companies turn into extra reliant on SAP and different enterprise functions, measuring availability solely by way of system uptime is probably not adequate to grasp the precise affect on end-users and the general enterprise.
To bridge the hole between how IT and the enterprise measure SAP expertise, it’s important to think about extra metrics that target the consumer expertise and enterprise outcomes.
New service stage agreements (SLAs) are actually rising to measure SAP by including efficiency benchmarks like expertise stage agreements (XLAs), in addition to community and dialog response occasions. All the brand new efficiency measurements are geared in direction of whether or not the corporate is assembly its deliberate enterprise outcomes during which SAP is serving as the corporate’s key utility inside their digital core.
The mixture of conventional uptime metrics and these new efficiency benchmarks permits for a extra holistic evaluation of SAP’s effectiveness and its contribution to the corporate’s success. It additionally encourages IT and enterprise stakeholders to work collaboratively to optimize SAP’s efficiency, thus enhancing the general worth derived from this important utility.
Cisco and Accenture have invested in bringing these new efficiency benchmarks to the forefront by way of an answer referred to as SAP Operational Intelligence, which mixes the Cisco Full Stack Observability (FSO) suite—together with AppDynamics and ThousandEyes—together with Accenture’s SAP trade experience and accelerators. What do prospects acquire from SAP Operational Intelligence?
- Observability throughout their SAP (and non-SAP) environments, offering visibility and efficiency insights into the functions and infrastructure operating their organizations’ most mission important enterprise processes.
- Actual-time diagnostics throughout SAP and non-SAP elements, offering assist groups with the insights wanted to resolve points earlier than they affect enterprise processes and finish customers.
- SAP efficiency aligned with enterprise outcomes, correlating how the SAP utility and transaction efficiency affect every step of their mission-critical enterprise processes by way of using a weighted enterprise scorecard. Such enterprise consequence visibility allows the enterprise, IT, and the community groups a single focus into how utility efficiency is straight impacting their enterprise metrics and income streams.
Visibility to siloed utility groups
Sometimes, when SAP utility efficiency points happen, the applying, infrastructure, interface, and networking groups have restricted potential to diagnose the basis trigger primarily based on the toolset accessible to them. Imply time to restore (MTTR) will increase when groups lack the power to straight collaborate with different groups by way of a unified platform. Consequently, small incidents turn into massive points as a result of siloed groups work independently.
SAP Operational Intelligence supplies a centralized platform, enabling groups to achieve visibility and higher perceive the general well being of the SAP system. Clever dashboards and a single monitoring platform facilitate collaboration and communication between groups, permitting them to work collectively effectively to deal with points and resolve them proactively.
With SAP Operational Intelligence serving because the central hub for monitoring and diagnostics, the obstacles created by siloed groups are damaged down. This unified method fosters faster incident decision, reduces MTTR, and prevents minor issues from escalating into bigger disruptions.
Visibility to SAP Foundation directors
Begin with the SAP observability command middle
How one can get began gaining SAP Operational Intelligence? Start by speaking to Cisco and Accenture about placing an SAP observability command middle in place. Three typical use instances usually drive this determination:
- SAP Administration: Configure the AppDynamics cognitive engine, gaining analytics and insights to scale back outages, lower MTTR, and get rid of false alerts.
- Enterprise Observability: Add course of monitoring and key efficiency indicator (KPI) reporting. Use AppDynamics to supply enterprise course of journeys and KPIs supporting a number of personas.
- Finish Person Expertise Monitoring: Use the Digital Expertise administration capabilities of AppDynamics coupled with ThousandEyes Synthetics and automatic scripting to determine community efficiency challenges and proactively enhance finish consumer expertise.
After all, these use instances symbolize solely the start. The tip purpose is to attain observability throughout all functions, accessible by way of the Cisco and Accenture partnership.
By embarking on this transformative path and implementing SAP Operational Intelligence, you’ll optimize SAP efficiency, align it with your small business targets, and pave the best way for profitable digital transformation throughout your group.
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