Did you miss a number of the nice monetary companies buyer success tales Cisco produced in 2023? These tales are a testomony to purchasers reaching their objectives with Cisco at their aspect. The tales reduce throughout establishments, huge and small, geographies and architectures.
Beneath is a brief abstract of all the brand new 2023 monetary companies buyer success tales. If you wish to be taught extra about them, then click on the title to learn the total story. These are in English however often we do have tales translated into different languages or accomplished in one other language solely. Additionally at Cisco conferences and occasions we frequently have prospects current however sadly more often than not these displays will not be became formal buyer tales, however alas we now have the next new 11 tales from 2023.
2023 Monetary Providers Buyer Success Tales
How Deutsche Börse Is Remodeling Its Digital Future
Answer: ThousandEyes
Deutsche Börse Group, a world trade group, manages round 150 IT purposes protecting the complete monetary market transaction course of. Throughout the COVID-19 pandemic, they utilized ThousandEyes to establish person connectivity points for distant employees and resolve denial-of-service assaults. As a pioneer of digital transformation, the corporate is shifting extra enterprise processes to the cloud, aiming to be among the many first European firms to have a core monetary system cloud-based.
Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Methods
Answer: HyperFlex
To attain its digital technique, Banco Millennium Atlântico changed their legacy infrastructure with Cisco HyperFlex Methods, considerably enhancing administration, safety, flexibility, and scalability. The change allowed ATLANTICO to consolidate servers and racks, saving prices and house, whereas additionally enhancing efficiency and redundancy throughout their knowledge facilities. This simplification allowed workers to give attention to strategic initiatives like utility growth and cloud operations, and enabled the creation of a personal cloud with self-service capabilities.
Answer: Full-Stack Observability
First Abu Dhabi Financial institution (FAB), the UAE’s largest financial institution, prioritizes customer-focused companies and progress. FAB launched into a digital transformation, leveraging Cisco’s AppDynamics and ThousandEyes to observe 180+ purposes, considerably boosting service availability and decreasing downtime. Their shift in direction of a DevOps mindset goals to reinforce buyer experiences additional, emphasizing proactive monitoring and fostering a tradition of steady enchancment.
BNP Paribas Private Finance brings monetary goals to life
Answer: AppDynamics 
BNP Paribas Private Finance has improved its customer support high quality by utilizing Cisco AppDynamics to observe and optimize its mortgage utility course of. The answer gives visibility throughout greater than 50 IT workflows, permitting the workforce to establish and resolve points 5 instances quicker than earlier than. In consequence, the financial institution can preserve its customary of processing and responding to each buyer’s request in 30 seconds or much less, even throughout peak demand intervals like Black Friday.
PREMIER Bankcard invests in distinctive customer support and on-line expertise
Answer: AppDynamics
First PREMIER Financial institution partnered with AppDynamics and Xigent to observe their banking and company web sites and troubleshoot on-line, cell, and call-center experiences. This initiative has resulted in improved visibility of IT efficiency and faster drawback decision, remodeling their IT operations. Notably, it has additionally led to enhancements within the financial institution’s web site, name facilities, and the profitable relaunch of its cell app. Transferring ahead, PREMIER plans to increase this visibility to its cloud setting.
Answer: IP telephony
AIA China, with workplaces throughout the nation, switched to IP telephony from conventional cellphone programs for cost-effective communication. Initially, they confronted points with outdated software program and gradual updates from a distinct vendor. Evaluating their wants, they turned to Cisco for cutting-edge, usually up to date know-how and improved help. The transition to Cisco additionally considerably diminished prices. Amid pandemic-induced distant work, the Cisco answer helps a versatile hybrid mannequin, enhancing person expertise and additional saving prices, prompting consideration of everlasting hybrid work.
Answer: Meraki
NEXT Insurance coverage, a number one digital insurtech firm, enhanced its IT infrastructure by integrating Cisco Meraki, overcoming points with gradual Wi-Fi connectivity. The know-how offered steady wi-fi connections, distant upkeep capabilities, improved safety, and considerably diminished in-office web connection points. The power to carry out distant upkeep saved 1000’s of hours, and the system’s stability improved productiveness and worker satisfaction.
Embracing hybrid transformation throughout a rising enterprise
Answer: Webex suite
Broadridge, a world fintech supplier, has streamlined its hybrid work transformation utilizing the Webex Suite to create a remote-first work setting. This has enabled seamless collaboration, improved person experiences, and vital price financial savings. The corporate additionally leverages Webex’s synthetic intelligence capabilities for real-time language translation, enhancing range, fairness, and inclusion. With the assistance of Webex Management Hub, Broadridge can monitor system efficiency and supply useful metrics to its management workforce.
JazzCash transforms digital monetary platform expertise with Cisco AppDynamics
Answer: AppDynamics
JazzCash, Pakistan’s largest digital pockets, makes use of Cisco AppDynamics to observe its companies. The observability answer permits JazzCash to research knowledge throughout its complete stack, enhancing person expertise and enterprise efficiency. It helps the corporate establish patterns, tendencies, and anomalies, enabling fast subject decision. Moreover, the device permits JazzCash to trace end-user journeys and develop new presents and promotions. In consequence, JazzCash has not skilled any glitches and downtime has been just about eradicated.
Guaranteeing availability and high quality of monetary companies with AppDynamics
Answer: AppDynamics
Mitsubishi UFJ NICOS has improved its customer-facing utility efficiency and automatic reporting processes utilizing AppDynamics. The answer permits the corporate to simply monitor utility efficiency, analyze efficiency points, and handle system operations extra successfully. By offering real-time visibility into utility efficiency, the system has streamlined collaboration between the operation and growth groups. The corporate plans to additional broaden using AppDynamics to achieve extra insights into customer support utilization and enterprise impacts.
Answer: Webex CPaaS
This UK Excessive Avenue financial institution wished to include Fb Messenger into their contact middle’s buyer help technique because the buyer expertise journey by means of the contact middle was pivotal. Webex CPaaS options helped scale back name quantity and improve constructive suggestions all whereas permitting prospects to get prompt help by means of one in all their favourite messaging channels.
There’s extra to buyer tales
For all of the monetary companies buyer tales plus different industries try the full buyer story itemizing. Additionally view these tales in utility within the Cisco Portfolio Explorer to help use circumstances.
In case your establishment feels invigorated to share how a Cisco know-how has improved your online business then attain out to your account supervisor or companion to get into contact with us about buyer success story choices.
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