The time of 12 months, when Cisco prospects and companions converge for per week at Cisco Dwell, has come once more! That is additionally a time for Cisco Buyer Expertise (CX) to have a good time the successes of our prospects publicly with the Cisco CX Buyer Hero Awards. I’m all the time excited to acknowledge our CX Buyer Hero Award winners, and much more so when our prospects’ achievements develop into increasingly spectacular every year, all whereas constructing a greater future with assist from the Cisco Buyer Expertise (CX) workforce.
Yesterday, we introduced our Cisco CX Buyer Hero Awards to seven excellent EMEA prospects who demonstrated excellence in a selected class. These prospects have been chosen from a big pool of nominations throughout a number of industries.
Now let’s reveal the winners!
CX Buyer Hero of the Yr: Saudi Telecom
The CX Buyer Hero of the Yr is the highest award, for the client who has achieved essentially the most spectacular outcomes by way of collaboration with Cisco CX. Saudi Telecom (stc) is a number one service supplier within the EMEA area, with a world presence in 34 nations serving greater than 20 million prospects. The corporate was among the many first within the area to launch 5G networks and was thought of one of many quickest in deploying 5G networks globally. As a part of their digital transformation technique, stc partnered with Cisco to reinforce their current transformational initiatives and co-develop new industry-leading initiatives. Working collectively, stc and Cisco CX have elevated agility, digitized, improved finish buyer expertise, and bolstered cybersecurity menace capabilities. stc innovation continues to set the bar for a lot of different service suppliers.
Please be a part of us in congratulating stc!
Digital Transformation Trailblazer: HSBC
The Digital Transformation award highlights a buyer that has achieved spectacular outcomes with digital transformation by way of a partnership with Cisco CX. HSBC is among the world’s largest banking and monetary providers organisations, with workplaces in 62 nations and territories. HSBC is innovating at velocity and scale – by way of its Imaginative and prescient 27 know-how technique – to ship digital-first banking for its prospects throughout its world community. Our hero Petek Ergul, Managing Director, World Head of CTO Service Administration at HSBC, has partnered with Cisco on a 2-year agile transformation program which is driving automation throughout the enterprise, leading to lowered prices and contributing to HSBC’s know-how targets.
Please be a part of us in congratulating HSBC!
Cybersecurity Excellence Award: O2 Czech Republic
This award acknowledges a buyer that has strengthened its safety posture to proactively shield and defend its IT infrastructure, by way of partnership with Cisco CX. O2 Czech Republic is the biggest supplier of telecommunications providers within the Czech market. Presently, it operates virtually eight million cell and glued strains, making it one of many main suppliers of absolutely convergent providers in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his workforce partnered with Cisco to strengthen cybersecurity capabilities, configurations, and foundations. Consequently, community reliability has strengthened, enhancing the tip buyer expertise. O2 has additionally realized time financial savings and improved operational abilities.
Please be a part of us in congratulating O2 Czech Republic!
Distinctive Innovation Award: adidas
The Innovation Award celebrates a buyer that has achieved wonderful improvements by way of collaboration with Cisco CX. The biggest sportswear producer in Europe, adidas sells its merchandise in additional than 160 nations by way of their roughly 2,000 retail shops unfold throughout three important segments, 15,000 mono-branded franchise shops, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its enormous accomplice ecosystem, created a extremely advanced atmosphere. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to enhance visibility into {hardware} and software program lifecycle for greater than 20,000 units by way of CX Cloud. As well as, the adidas and CX groups labored collectively to implement Catalyst Middle as a part of the adidas community automation technique. Now, with higher visibility into their belongings, the adidas workforce might be extra proactive to function their IT community automated and extra environment friendly.
Please be a part of us in congratulating adidas!
Operational Excellence: H&M
This award recognises a buyer that’s innovating by way of the usage of Cisco Success Tracks/CX Cloud and has achieved tangible enhancements because of this. H&M Group is a worldwide vogue and design firm with over 4,700 shops in 76 markets and 56 on-line markets. H&M’s world networking workforce has two major focus areas: effectivity and data-driven determination making. Our hero Anders Baer, World Networking Lead for H&M, and his workforce, needed to enhance the method for managing and monitoring their community belongings, with a selected emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to speed up their utilization and adoption of CX Cloud and acquire early entry to new CX Cloud options. Consequently, they now have a transparent view of their world put in base and may proactively keep on high of any safety threats that would doubtlessly put their world community (retail, warehouses, and workplaces) in danger.
Please be a part of us in congratulating H&M!
Excellent Automation: Du Telecom
This award celebrates a buyer who has joined forces with Cisco CX to dramatically remodel IT operations by way of automation. Du Telecom, one of many two principal telecom operators within the United Arab Emirates, launched into an automation journey with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Transport Community Planning at Du, and her workforce, partnered with Cisco CX to make sure operational effectivity and efficient administration of the supply of greater than 40 automation use circumstances. By way of Cisco’s automation providers, Du has achieved outstanding outcomes, together with improved operational effectivity, lowered service supply instances, and lowered dangers related to guide processes. Community reliability has additionally improved, resulting in fewer community incidents and larger buyer satisfaction.
Please be a part of us in congratulating Du Telecom!
Sustainability Excellence: Expo Metropolis Dubai
The Sustainability award acknowledges a buyer reaching their sustainability targets by way of working with Cisco CX. Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. COP summits are usually constructed on a greenfield due to their distinctive necessities for strong, seamless, and safe networks. Expo needed to reuse the present community infrastructure to indicate dedication to a sustainable resolution. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Metropolis Dubai, and her workforce partnered with Cisco CX for the design, implementation and community operations of the complete COP28 community (based mostly on the present Expo Metropolis community) masking WIFI, Core, SDA and cybersecurity, efficiently repurposing and using greater than 90% of the present community infrastructure.
Please be a part of us in congratulating Expo Metropolis Dubai!
Celebrating Our Heroes
The CX Buyer Hero Awards acknowledge the unimaginable work our prospects are reaching of their industries, have a good time their excellence, and encourage others with their success. We thank our EMEA 2024 winners for his or her continued help and partnership with Cisco CX, and we’re wanting ahead to seeing what else might be completed collectively.
To discover extra CX buyer hero tales, go to our Buyer Tales Index – a library of tales highlighting how Cisco providers prospects are reworking and innovating to drive influence of their organizations and the world over.
See a few of our most up-to-date tales right here:
- Coles– Efficiently serving to to make sure a secure and proactive community atmosphere at Coles.
- Aerolineas Argentinas– Elevated visibility to proactively handle and safe the community at main Argentinian Airline
- BT– Automating and delivering new buildings sooner and enabling hybrid working at UK service supplier.
In case you are fascinated about sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We’d like to showcase you! Keep tuned and observe @CiscoCX on Twitter for extra CX updates!
Don’t have a narrative to inform simply but? We can assist you construct it, proper alongside together with your community!
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